Returns & Exchanges

Return your items free for 60 days


COVID-19 Update

To make your shopping experience a little easier during these challenging times, we’ve extended our returns period from 30 days to 60 days*.

WHAT IS THE BONDS RETURN POLICY?

Bonds provides FREE return shipping up to 60 days from date of receipt. A postage paid shipping label is included with every online order and returns are sent through Australia Post eParcel.

You can return any item purchased online if faulty.

You can return any item purchased online for change of mind excluding:

  • Items worn, washed, used or without all original tags/labels attached
  • Underwear (undies, not bras), hosiery/tights and swimwear
  • Gift cards
  • Personalised items
  • International orders

You must also:

  • Include proof of purchase
  • If purchased through Click & Collect, return via the online returns system (Bonds stores are currently closed. The option of store returns will resume upon store re-openings)
  • If purchased at one of our partner retailers, e.g. Myer, Target, Woolworths, Best & Less etc., returns must be made via that specific retailer
  • If purchased online using PayPal, return via the online returns system (Bonds stores are currently closed. The option to exchange or obtain a store credit in the form of a Gift Card, will resume upon store re-openings)
  • If purchased online using Afterpay, return via the online returns system (Bonds stores are currently closed. The option to obtain a refund in-store will resume upon store re-openings)
  • If purchased at a Bonds store or Bonds Kids store, returns are not available at this time due to recent store closures. Please check back here for updates at the end of April, or contact Customer Service for assistance if your query is urgent

HOW CAN I REQUEST A RETURN, EXCHANGE OR REFUND?

You can create a new return request using our easy online returns system. All you need is your order number and the email address with which you placed the order, which can be found in your order confirmation email.


*90 day returns will be honoured for orders placed between 14th March 2020 to 31st March 2020.

Return FAQs

What happen if my item is faulty?

Bonds takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to help you resolve the problem. If your product was delivered within Australia, you can create a new return request for faulty items using our easy online returns system (outlined above). In instances where your order was placed more than 60 days ago, or was delivered outside of Australia, please contact our Customer Service team on 1800 806 906 (between 8:30am and 4pm AEDT Monday to Friday) who will advise and assist with the returns process. Bonds will ensure all costs associated with returned faulty goods, including delivery, is at no expense to you, including international orders.

What are my options when I return an item?

Whether your item was faulty or you've just changed your mind, Bonds provides three returns options:

  1. 1. Exchange?for an alternate size/colour (subject to stock availability)
  2. 2. Store Credit?to your Bonds online account (for customers with a Bonds member account) or a gift card if returned instore
  3. 3. Refund to your original method of payment (e.g. Credit Card or PayPal)

On occasion, your requested replacement item may have sold out by the time your product is posted and received by Bonds. If your replacement is not available, your online account or account with which you paid (e.g. credit card, PayPal) will be refunded.

How long will it take to receive a refund online?

Once your refund has been approved and you have received your number to complete your returns label, simply send the item back to us. We have teamed up with Australia Post to enable you to Track your return using the Australia Post article ID on your return label.?(https://auspost.com.au/track).?Upon receipt of the item we will refund/credit your account in approximately 3-5 business days. Please note: It can take up to 30 days for the return to be received and the replacement/refund to be issued.

Can I return an item to a retail store?

This depends on how you paid for your online purchase and where the product was delivered. Goods purchased from bonds.com.au and delivered to an Australian address can be returned to any Bonds or Bonds Kids Store or through our online returns system as follows:

  Credit Card PayPal Afterpay/Zip Pay/Openpay Gift Card
Instore Exchange ✔ (1) ✔ (1) ✗ (4) ✔ (1)
Instore Refund ✔ (2) ✗ (4) ✔ (1) ✗ (4)
Store Credit/Gift Card ✔ (1) ✔ (1) ✗ (4) ✔ (1)
Online Exchange ✔ (3) ✔ (3) ✔ (3) ✔ (3)
Online Refund ✔ (3) ✔ (3) ✔ (3) ✗ (4)
Online Store Credit ✔ (3) ✔ (3) ✔ (3) ✔ (3)

(1) - with proof of purchase. (2) - with proof of purchase and credit card. (3) - using our online returns system. (4) - not available.

Bonds goods purchased using the Bonds & Co online checkout can only be returned online at bonds.com.au.

Bonds goods purchased in a Bonds/Kids Retail store can be returned to any Bonds/Kids Retail store but not a Bonds Outlet Store. Goods purchased in a Bonds Outlet Store can be returned at any Bonds Outlet Store but not a Bonds/Kids Retail store.

What will happen if I return an item purchased with a gift card?

If a product purchased with a Gift Voucher is returned for a refund, the refund amount will be credited online to your Bonds account or instore to a gift card as a store credit. If you don't have an account, you will be asked to create one or one will be created for you by our Customer Service team. You can also exchange the item online or instore for the same item in a different colour or size (subject to availability).

Who gets refunded if I return a gift?

The refund will be credited to the original card or account used to purchase the gift. It cannot be given to the gift recipient. To obtain a refund instore, you must present the shipping confirmation email and the credit card use to pay for the gift. To obtain a refund online, you will need the order number.

You can also exchange the item online or instore for the same item in a different colour or size (subject to availability) provided you have proof of purchase, such as the shipping confirmation email.

Do I get a refund of the delivery fee?

If you are returning an item because it is faulty, you will get a refund of the Delivery Fee if there are no other non-faulty items included in the delivery.

You will not get a refund of the Delivery Fee if there are other, non-faulty items, included in the delivery.

If you are returning an item because you have changed your mind, we cannot refund the Delivery Fee.

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